FAQs

We currently ship to the United States only. At this time, we do not offer shipping to other countries or regions unless otherwise stated on our website or at checkout.

Orders are usually processed within 1-3 business days after payment has been successfully confirmed. Business days are Monday through Friday, excluding weekends and public holidays.

Standard Shipping usually takes 7-12 business days after processing. Expedited Shipping usually takes 5-7 business days after processing. Please note that delivery times are estimates and may vary due to carrier operations, weather, holidays, or peak seasons.

Standard Shipping costs $9.99, and Expedited Shipping costs $19.99. We offer free standard shipping on orders over $69.

Each vase is carefully packed with protective materials to help reduce the risk of damage during transit. If your item arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

We accept returns for eligible products within 30 days of delivery. Items must be new, unused, in their original condition, and returned with all included accessories, packaging, tags, or parts where applicable. Please contact us before sending any item back.

We do not accept exchanges. If you need help with a return or refund request, please contact us at support@picalma.com before sending any item back.

You can contact us by email at support@picalma.com. Our business hours are Monday-Friday, 9:00 AM to 5:00 PM Eastern Time (ET). We aim to respond within 24 business hours.